Help › Functions

Help someone with a support code

The person who needs help gives you a code and allows your request. They see everything and can end it at any time.

With a support code you help people who are not in your account, such as parents or friends. This is included in Free.

1. Create a code

The person who needs help does this.

macOS

Choose Support Code › Get Help… in the toolbar, or Get Help in the menu bar. DeskRanger shows a 9-digit code. It is valid for 10 minutes and for one connection.

Windows

This function is coming soon to Windows.

iPhone & iPad

An iPhone or iPad can share its screen for viewing. Start the screen broadcast in DeskRanger and choose With a support code. iOS does not allow control.

2. Enter the code

You do this when you help. You must be signed in to DeskRanger.

macOS

Support Code › Enter Support Code… (⇧⌘K). Enter the 9 digits and click Connect.

Windows

This function is coming soon to Windows.

iPhone & iPad

In the Account tab: Enter Support Code….

Web

In the web console on the support page: enter the code and connect.

3. Allow

A request with your name appears on the other Mac. The person there decides what you may do: seeing the screen is always included. Control mouse and keyboard, Transfer files and Share clipboard are switched one by one; files start off. The session begins only with Allow. If nobody reacts, DeskRanger declines after 30 seconds.

During the session

The Mac of the person you help shows a red frame the whole time and your name in the menu bar. There they can switch off single permissions, pause or End session; ⌃⌥⌘ Esc ends it at once. More permissions can only be given at their Mac itself, never from the session.

If it doesn’t work